Hatch Africa: External Grievance Management
Hatch Africa is committed to maintaining a safe, respectful and transparent environment at all our operations, partners and stakeholders. If you have a concern, suggestion or complaint about how we operate, we encourage you to use our grievance process so your voice is heard and addressed.
1. Who can file a grievance
Our grievance mechanism is open to all non-employees affected by or interacting with our operations. This includes contractors, suppliers, agents, farmers, community stakeholders, government and the public.
Please note: All direct employees should provide grievances through the internal HR processes outlined to them, not through this grievance mechanism.
2. What you can raise
This mechanism may be used to raise any concern related to Hatch Africa’s operations or value chain, including but not limited to:
Human rights or labour issues
Harassment or discrimination
Health and safety risks
Environmental or social impacts
Unethical or illegal conduct
Breaches of policies, standards or transparency concerns
This grievance mechanism is not intended for routine commercial or trading matters, which should be addressed through the appropriate operational channels.
3. How to submit a grievance or suggestion
Online form: Please fill in our grievance form. Provide as much information as you can, or feel comfortable doing, if you wish to keep this form anonymous you will have the option to do so. This form is reviewed by our Group Impact and Inclusion Manager, and escalated to the relevant teams where necessary.
4. Confidentiality and anonymity
We understand that some people may feel uncomfortable or risk being exposed. Hatch Africa prioritizes confidentiality in grievance management, and you may also choose to submit your grievance anonymously (we will still receive the note, but we will not ask for your name or contact details). You have the right to raise a concern without fear of retaliation. We will protect your rights, privacy and dignity throughout the process.
5. What happens after you submit
Your grievance will be received and recorded. We will review the information and decide the appropriate further steps. If you provide contact information, we will acknowledge receipt and may request additional details if necessary. All grievances are reported, monitored and tracked within our Grievance Register.
Your feedback matters. By raising issues, suggestions or complaints, you help us improve to maintain high standards and the integrity of our business. Thank you for your willingness to speak up and engage.
Additional resources for stakeholders complaints include ARAF (Acumen Resilient Agriculture Fund)’s Complaint Form and Green Climate Fund’s Independent Redress Mechanism. Please use the links below to access these resources.